- We have made every effort to accurately represent the programme and its potential. Every individual’s success depends on many factors, including his or her commitment to the programme. There is therefore a no refund policy on this contract.
- Pippa Hill and The Weight Loss Guru Ltd are not responsible for any injuries sustained during or after any fitness elements, and a doctor should be consulted before to give approval prior if necessary.
- For nutrition appointments, any pre-existing medical conditions must be declared in writing prior to the programme commencing.
- The value of the £250 for videos, £180 for food plans and £400 for one hour zoom available in the first week, mean no refunds are possible. By paying your invoice you are agreeing to the terms of your one, two or three month package. The length of each payment plan is set and non transferable, and must be completed within it’s original length.
- 24 hours notice is required for the cancellation of sessions. Clients are financially liable for sessions not undertaken due to failure to inform The Weight Loss Guru of their intention to cancel within this period.
- The Weight Loss Guru reserves the right to conduct sessions remotely, and sessions may be conducted wherever The Weight Loss Guru may be at a given time.
- Refunds are not available after access to digital products.
- All contract expire within 12 months.
- Please note that payments for instalments will be automatically deducted.
- Any late payments will be subject to a 2% daily charge.
Terms & Conditions for Digital Content
1. About Us
We are The Weight Loss Guru Ltd, a company registered in England and Wales under company number: 12651772. Our registered office is at: 4 Hazlebury Road, London, United Kingdom, SW6 2NB.
2. How to contact us
You can contact us by sending an email to bookings@theweightlossguru.co or calling us on 07388 828674.
3. These terms
3.1 – These terms apply to any purchases you make via our website, and include all meetings via the internet. Please read these terms carefully before you place any orders on our site, as they set out important information about your and our rights and obligations. Please note that you must agree to these terms before you place your order.
3.2 – For the purposes of these terms, you are a ‘consumer’ if you are buying digital content from our site as an individual for purposes wholly or mainly outside of your trade, business, craft or profession.
3.3 – Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to The Weight Loss Guru Ltd, and any reference to ‘you’ or ‘your’ is to the person placing an order on our site.
3.4 – You must be at least 18 years old and a resident of the UK to place an order on our site. If you are a business customer placing an order on behalf of a business, you confirm that you have authority to place such order for and on behalf of that business.
3.5 – We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.
3.6 – Please print out or save a copy of these terms and any emails from us for your records, as we will not save or file a copy for you. These terms are only available in English.
3.7 – Your use of our site is governed by our Website Terms of Use.
4. Orders
4.1 – Please check your order carefully and correct any errors before you submit it to us.
4.2 – Your order is an offer to buy digital content and engage in meetings via the internet from us on these terms. Confirmation that your order has been successfully submitted does not mean that your order has been accepted by us.
4.3 – Acceptance of your order by us takes place when we send you an order confirmation email, at which point a legally binding contract is formed between you and us on these terms.
4.4 – If we do not accept your order, for example because we have been unable to take payment, the digital content is unavailable, you are under 18 or live outside of the UK, or there has been a mistake regarding the pricing or description of the digital content, we will email you using the details you provided when you placed your order and provide you with a refund if payment has already been taken. We have the right to reject any order for any reason.
5. Availability
5.1 – We cannot guarantee that any digital content will be available at any given time, or that access to the digital content will be uninterrupted, error free or secure. For example, access to digital content may be temporarily unavailable while we carry out maintenance or for other technical reasons.
5.2 – In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop providing certain digital content. If this happens and it affects your order, we will notify you by email, cancel your order and provide you with a full refund if payment has already been taken.
6. Making changes to your order
If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.
7. Descriptions and technical requirements
7.1 – Descriptions of our digital content are set out on our site. Please read the descriptions carefully.
7.2 – To download and use the digital content, your device needs to comply with the minimum technical requirements set out here. Please read these carefully as you are responsible for making sure that your device meets these requirements.
7.3 – You will need internet access to download the digital content and engage in meetings via the internet and you are responsible for any charges you may incur in connection with your download . The streaming resolution and quality of the digital content will depend on the type of device you are using, your resolution settings and the speed of your internet connection. For tips on how to optimise your viewing experience, go to this link.
7.4 – We are not liable to you if you are unable to download or use the digital content due to a poor internet connection, because your device does not meet the minimum technical requirements, or for any other reason outside of our reasonable control.
8. Permission to use the digital content
8.1 – We give you a licence to download and use the digital content provided you follow all of the rules in these terms. The licence starts when you download the digital content.
8.2 – If you are a consumer, the licence is for your personal and domestic use only. You must not use the digital content for commercial, business or resale purposes.
8.3 – You do not own the digital content or any of its contents but you may use it as set out in these terms. You are not allowed to pretend that the digital content is your own or make it available to others to download or use
8.4 – You must not conceal, change or remove any markings which show who owns the digital content, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings, or try to circumvent any digital rights management or technical protection measures put in place to prevent you from using the digital content in a way that you are not allowed to.
8.5 – If you do not comply with any term in this clause 8, we have the right to end our contract with you immediately by sending an email to the address you provided when you placed your order.
8.6 – If we end our contract with you in accordance with clause 8.6:
- you will not be entitled to a refund OR we may seek to recover reasonable compensation from you according to law to cover losses resulting directly from your breach of this clause 8.
- you must immediately stop using the digital content;
- we may remotely block your access to the digital content;
- you must delete or remove the digital content from any devices; and
- we may delete or suspend access to your account.
OR
9. Permission to use the digital content
When you place your order, you will be asked to read and accept the terms of the end user licence agreement (EULA), which applies to your use of the digital content. Please read the EULA carefully as it sets out important information about what you are permitted to do with the digital content, restrictions on your use of the digital content and our rights if you fail to comply with the EULA.
10. Geographical restrictions
The digital content was designed for use in the UK. We cannot guarantee that the digital content is appropriate or will be available for use in locations outside of the UK. If you use the digital content outside of the UK, you are responsible for ensuring that you comply with any local laws.
11. Prices
11.1 – Prices for our digital content are set out on our site. All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate.
11.2 – Prices for our digital content and meeting via the internet may change at any time. Except as set out in clause 11.3 below, such changes will not affect existing orders.
11.3 – If there has been an error on the site regarding the pricing of any of our digital content and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order and get a full refund. If we are unable to contact you, we will treat the order as cancelled and notify you by email.
12. Payment
12.1 – We accept the following credit cards and debit cards: Visa, Mastercard and American Express. You can also pay by PayPal. All credit card and debit card payments need to be authorised by the relevant card issuer.
12.2 – We will take payment from your card when you place your order.
13. How to download your digital content
13.1 – The digital content you purchase can be downloaded by clicking on the download link in your order confirmation email or by logging into your account and going to Downloads. Please note that, if you are a consumer, you lose your right to cancel your order once you start to download the digital content. See clause 14 below for more information on your cancellation rights.
13.2 – If you do not own the device you use to download the digital content, you must obtain permission from the owner to download the digital content onto their device.
13.3 – There is no limit on how many times you can download the digital content.
13.4 – The digital content will be available to stream indefinitely from the date of your order confirmation email.
13.5 – If you are having trouble downloading the digital content, please email us at bookings@theweightlossguru.co
14. Consumer cancellation rights
This clause 14 only applies to you if you are a consumer.
14.1 – You have 14 days from the date of your order confirmation email to change your mind and cancel your order. However, you lose your right to cancel once you start to download OR stream the digital content and will not be entitled to a refund in such circumstances unless the digital content is faulty.
14.2 – To cancel your order, please email us at bookings@theweightlossguru.co. To help us process your cancellation more quickly, please have your order number ready or include it in the email you send to us.
14.3 – We will provide you with a full refund as soon as possible and no later than 14 days after the day on which you told us that you want to cancel.
14.4 – We will issue your refund to the same payment method you used when you placed your order.
15. Faulty digital content—consumers
This clause 15 only applies to you if you are a consumer.
15.1 – The digital content that we provide to you must be as described, fit for purpose and of satisfactory quality.
15.2 – We are under a legal duty to supply digital content that is in conformity with our contract with you.
15.3 – If your digital content is faulty, you are entitled to a repair or a replacement.
15.4 – If the fault cannot be fixed, or if it has not been fixed within a reasonable time and without significant inconvenience to you, you can get some, or all, of your money back.
15.5 – If you can show that a fault in the digital content has damaged your device and we have not used reasonable care and skill, you may be entitled to a repair or compensation.
15.6 – This is a summary of some of your key rights. They are in addition to your cancellation rights set out in clause 14 above. For more detailed information on your rights, go to [insert website] or visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.
15.7 – If there is a problem with your digital content, please contact us as soon as reasonably possible.
16. Events beyond our control
We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.
17. Our liability to consumers
17.1 – If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
17.2 – We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
17.3 – Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
18. Your information
Any personal information that you provide to us will be dealt with in line with our Privacy Policy available here, which explains what information we collect and hold about you, and how we collect, store, use and share such information.
19. No third party rights
No one other than us or you has any right to enforce any of these terms.
20. Complaints
If you are unhappy with us or the digital content you ordered, please contact us at bookings@theweightlossguru.co.
21. Governing law and jurisdiction
21.1 – If you are a consumer, the laws of England and Wales apply to these terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.
21.2 – If you are a business customer, these terms and any dispute or claim arising out of, or in connection with, the terms, their subject matter or formation (including non-contractual disputes or claims) will be governed by, and construed in accordance with, the laws of England and Wales. You and us both irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these terms, their subject matter or formation (including non-contractual disputes or claims).
22. General terms
22.1 – You are not allowed to transfer your rights under these terms to anyone without our prior written consent. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
22.2 – If any provision of these terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected.
22. 3 – If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.